Offer

• well-established company with a positive work environment
• opportunity to work in an international organization
• possibility to work hybrid

Position

As a Customer Service Specialist, you will play a crucial role in ensuring seamless order processing, dispute resolution, and customer data management for your assigned region. You will be at the heart of the order-to-cash process, ensuring accuracy, efficiency, and compliance with both internal policies and regulatory requirements. Your efforts will directly contribute to delivering essential products to patients on time. In this dynamic role, you will coordinate and align with multiple internal teams—including Commercial, Logistics, Quality, and Finance—as well as external partners such as distributors and vendors to guarantee smooth order fulfilment. By proactively monitoring order statuses and swiftly addressing any discrepancies, you ensure a reliable supply chain and exceptional service for our customers. You will manage end-to-end order processing, from generating precise sales invoices based on approved orders and contract terms to collaborating with Finance on billing reconciliations and resolving invoicing issues. Additionally, you will manage customer data in the ERP systems, ensuring compliance with all necessary requirements. Beyond day-to-day operations, you will also have the opportunity to drive process improvements, optimizing workflows and enhancing efficiency within the team. If you are looking for a fast-paced, impactful role where you can make a real difference in the lives of patients while collaborating with a diverse range of stakeholders, this is the perfect opportunity for you!

Profile

• degree educated or able to demonstrate equivalent relevant experience
• fluent in German and English is essential
• proficiency in an additional language such as Spanish or Dutch is a plus
• experience with ERP systems is a plus (e.g., SAP, Oracle, Microsoft Excel)
• strong analytical and problem-solving skills with attention to detail
• excellent communication and interpersonal skills with a customer-focused mindset
• experience with process improvement initiatives and project management is beneficial

Organisation

Our client is part of a global network of companies united by a shared mission: to develop innovative medicines that bring real value to patients and healthcare professionals worldwide. Headquartered in the United Kingdom, the company operates in over 120 countries across Africa, Asia, Oceania, Canada, Europe, Latin America, and the Middle East.

Their product portfolio primarily consists of prescription medicines, along with a selection of medical devices. The Dutch division plays a key role within the global supply chain, managing distribution for all European locations. Additionally, the local quality department is responsible for batch certification of products for the European market.

To support international growth and evolving industry demands, the company is expanding its Customer Service team and is seeking a German speaking Customer Service Specialist to strengthen its operations.

Response

Interested? Please send your resume and motivational letter by e-mail, with reference to WS/25-062-DD, to Djamila Hagemans : info@derksenderks.nl.

For further information, please call, text or WhatsApp to Djamila Hagemans at number +31 6 13 59 01 92

An individual assessment may be part of the selection procedure.

Our client has chosen Derks & Derks B.V. as recruitment agency for this assignment. We request therefore to send any application or other response to Derks & Derks.

Not quite the position you are looking for? Click here for other interesting positions!

#LI-DH1